Refund & Return

1. Returns

We accept returns within 14 days of delivery for unused, unopened, and undamaged products in their original packaging. To initiate a return:

• Contact Us: Email [customer service email] or call +60 11-3123 1966 for a Return Merchandise Authorization (RMA) number.
• Return Address:
  FortuneSpan Global Group
  Block G-1-1, Connaught Avenue, Jalan 9,
  Taman Bukit Cheras, 56000 Cheras, Malaysia.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

2. Refunds

• Processing Time: Refunds are issued within 7 business days after we receive and inspect the returned item.
• Method: Refunds will be credited to the original payment method.
• Non-Refundable Items:
  • Digital products (e.g., e-books, software).
  • Perishable or personalized/custom-made items.
  • Services (e.g., consultations, Feng Shui audits).

3. Exchanges

We only replace items if they are defective or damaged upon delivery. Contact us immediately at [+60 11-3123 1966] with proof (e.g., photos) to arrange an exchange.

4. Cancellations

• Orders in Transit: Cannot be canceled but may be returned upon delivery.
• Pre-Orders: Cancelable before shipment (email [customer service email]).

5. Contact Us

For questions about returns or refunds:

• Phone: +60 11-3123 1966
• Address: Block G-1-1, Connaught Avenue, Jalan 9, Taman Bukit Cheras, 56000 Cheras, Malaysia.