运输政策
1. Shipping Areas
We currently ship to all states in Malaysia. For international shipping, please contact us at [+60 11-3123 1966] or [customer service email] for availability and rates.
2. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and public holidays).
- Delivery times vary based on location and shipping method selected.
3. Shipping Methods & Estimated Delivery Times
| 服务 | Delivery Time (Malaysia) | Tracking |
|---|---|---|
| Standard Shipping | 3-7 business days | Yes |
| Express Shipping | 1-3 business days | Yes |
| Same-Day Delivery* | Within 24 hours (KL/Selangor only) | Yes |
*Subject to order cutoff time (12 PM MYT) and availability.
4. Shipping Fees
- West Malaysia: RM8 (Standard), RM15 (Express)
- East Malaysia: RM12 (Standard), RM20 (Express)
- Free Shipping: Available for orders over RM200 (West Malaysia only).
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to reship (additional fees may apply).
7. Damaged or Lost Shipments
- Damaged Items: Notify us within 48 hours of delivery with photos for a replacement/refund.
- Lost Packages: Report after 7 business days from estimated delivery date for investigation.
8. Contact Us
For shipping inquiries:
- 电话: +60 11-3123 1966
- Address: Block G-1-1, Connaught Avenue, Jalan 9, Taman Bukit Cheras, 56000 Cheras, Malaysia.