{"id":82,"date":"2025-04-26T12:46:18","date_gmt":"2025-04-26T12:46:18","guid":{"rendered":"https:\/\/mytcm2u.com\/?page_id=82"},"modified":"2025-04-26T12:46:18","modified_gmt":"2025-04-26T12:46:18","slug":"refund-return","status":"publish","type":"page","link":"https:\/\/mytcm2u.com\/zh\/refund-return\/","title":{"rendered":"\u9000\u6b3e\u548c\u9000\u8d27"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>1. Returns<\/strong><\/h3><p>We accept returns within&nbsp;<strong>14 days<\/strong>&nbsp;of delivery for unused, unopened, and undamaged products in their original packaging. To initiate a return:<\/p><ul class=\"wp-block-list\"><li><strong>Contact Us<\/strong>: Email [customer service email] or call +60 11-3123 1966 for a Return Merchandise Authorization (RMA) number.<\/li>\n\n<li><strong>Return Address<\/strong>:<br>FortuneSpan Global Group<br>Block G-1-1, Connaught Avenue, Jalan 9,<br>Taman Bukit Cheras, 56000 Cheras, Malaysia.<\/li><\/ul><p><strong>Note:<\/strong>&nbsp;Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>2. Refunds<\/strong><\/h3><ul class=\"wp-block-list\"><li><strong>Processing Time<\/strong>: Refunds are issued within\u00a0<strong>7 business days<\/strong>\u00a0after we receive and inspect the returned item.<\/li>\n\n<li><strong>Method<\/strong>: Refunds will be credited to the original payment method.<\/li>\n\n<li><strong>Non-Refundable Items<\/strong>:<ul class=\"wp-block-list\"><li>Digital products (e.g., e-books, software).<\/li>\n\n<li>Perishable or personalized\/custom-made items.<\/li>\n\n<li>Services (e.g., consultations, Feng Shui audits).<\/li><\/ul><\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>3. Exchanges<\/strong><\/h3><p>We only replace items if they are defective or damaged upon delivery. Contact us immediately at [+60 11-3123 1966] with proof (e.g., photos) to arrange an exchange.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>4. Cancellations<\/strong><\/h3><ul class=\"wp-block-list\"><li><strong>Orders in Transit<\/strong>: Cannot be canceled but may be returned upon delivery.<\/li>\n\n<li><strong>Pre-Orders<\/strong>: Cancelable before shipment (email [customer service email]).<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>5. Contact Us<\/strong><\/h3><p>For questions about returns or refunds:<\/p><ul class=\"wp-block-list\"><li><strong>\u7535\u8bdd<\/strong>: +60 11-3123 1966<\/li>\n\n<li><strong>Address<\/strong>: Block G-1-1, Connaught Avenue, Jalan 9, Taman Bukit Cheras, 56000 Cheras, Malaysia.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>1. Returns We accept returns within&nbsp;14 days&nbsp;of delivery for unused, unopened, and undamaged products in their original packaging. To initiate a return: Note:&nbsp;Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped). 2. Refunds 3. Exchanges We only replace items if they are defective or damaged [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-82","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":1,"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":83,"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/pages\/82\/revisions\/83"}],"wp:attachment":[{"href":"https:\/\/mytcm2u.com\/zh\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}